FAQs

Receive the welcome email or text message

If you have requested a login for Competenz Central, or your Competenz contact has advised that a login is on its way, then expect a welcome email like this:

If you cannot find the email, please check your junk mailfolder.

Sometimes email filters prevent Competenz emails from being received. If this is the case, our Customer Services Team can send you a text message instead of an email.

Call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz and let us know your name, date of birth, company/employer, and your cell phone number. We will then send you a welcome text message like the below:

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Enter your date of birth

Once you click the link sent to you in the email or text message you will then need to enter your date of birth. This helps us check we’ve sent the link to the correct person.

Make sure you enter your date of birth in this format: dd/mm/yyyy

For example:

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If your date of birth does not match with the information held in our database, you will need to contact our Customer Services Team.

Create your login details

Once you have entered your date of birth, you can then create your login by entering an email address for your username and a password.

Your password must be at least eight characters long, and contain an uppercase, lowercase and number.