Learner FAQs

How much you are paid can vary between the different types of training and different employers. But remember, with an apprenticeship, you earn while you learn - there's no student loan!

Because your employer is investing a lot of time and money into your training, you may be paid a training wage. Find out more about the different wage rates on the Employment New Zealand website.

You should receive four visits per year from your Competenz contact. Visits are usually spaced evenly throughout the year.

Your Competenz contact may advise you while at a current visit of a specific date for the next visit, or they may advise which month they will be back and then contact you closer to the time to arrange a date.

If you are not sure when your Competenz contact will visit you next, please get in touch with them.

If you have access to Competenz Central you can see their mobile number and email address:

Otherwise, please call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz and we can put you in touch with your Competenz contact.

You will be given a printed certificate by your Competenz contact when you complete your qualification. OR, your certificate will be couriered to your workplace.

We are only able to re-print your certificate if it is LOST or DAMAGED.  If you would like us to reprint your certificate for you, there is a cost of $35+GST.

Please send an email to support@competenz.org.nz.

Let us know the following:

• Your full name
• Your date of birth
• Your NSN number (if you know this)
• The qualification you want the certificate for

Once payment has been received and confirmed we will then courier your certificate to your nominated address.

We can only print certificates for qualifications achieved after August 2012. If you completed your qualification prior to August 2012 you will need to contact NZQA.

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When you finish your apprenticeship/traineeship you will be completed in our database once your last unit standard result is entered.

Once this is done you will be given a printed certificate by your Competenz contact. Or, your certificate will be couriered to your workplace.

If you have access to Competenz Central you can see your training plan by logging in to Competenz Central. This will show your ‘To-do’ unit standards and your ‘Achieved’ unit standards.

If you do not have access to Competenz Central you can ask your Competenz contact to run a qualification check to see what unit standards are outstanding to complete your qualification.

Only some unit standards are available online.

Check the Canvas online learning help section for more information and a list of all the online unit standards.

It is best to seek help from your assessor for your unit standard.

Your assessor could be:

• your Competenz contact
• someone contracted by Competenz to do assessing
• a Canvas online learning assessor; or,
• someone  in your workplace.

If you are unsure who will be assessing your work or a particular unit standard, then contact your Competenz contact.

Alternatively, you could try asking a colleague at work for help if they have experience in the unit standard you are working on.

Your assessor should have provided feedback or direction as to where you have gone wrong in your assessment.

In Canvas online learning the assessor should have written a note against the specific question that is wrong. And if your assessment is paper-based then your assessor should have hand-written a note on your assessment which you can see when the assessment is returned to you.

If you have access to Competenz Central you can see your training plan by logging in to Competenz Central. This will show your ‘To-do’ unit standards and your ‘Achieved’ unit standards.

If you do not have access to Competenz Central you can ask your Competenz contact to run a qualification check to see what unit standards are outstanding to complete your qualification.

It can take between 1 – 3 months for unit standard results to be entered into our database. It all depends how quickly your assessor is able to enter your result if they have access to do this, or how quickly we are able to enter the result once the assessor has informed us.

If it has been over 3 months and the result has still not appeared on your training plan and/or your record of achievement then please talk to your Competenz contact.

If you have access to Competenz Central you can see your training plan and your record of achievement by logging in to Competenz Central. Click on the tab Training Plan and Achievement.

Both your training plan and your record of achievement will show you which unit standards you have or have not yet achieved. Though it can take between 1 – 3 months for unit standard results to be entered into our database.

If you do not have access to Competenz Central you can visit the NZQA website and login to NZQA learner log-in to see your record of achievement. OR, talk to your Competenz contact to get a copy of your training plan.

If you still have difficulty, please call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz. We can send you a copy of your record of achievement.

If you have access to Competenz Central you can see your record of achievement by logging in to Competenz Central. Click on the Achievement tab.

If you do not have access to Competenz Central you can visit the NZQA website and login to the NZQA learner log-in.

If you still have difficulty, please call our Customer Services Team on 0800 526 1800 or email support@competenz.org.nz. We can send you a copy of your record of achievement.

Your Competenz contact should have given you a paper copy of your training plan when you first signed up. If you have lost this copy, talk to your Competenz contact to get a new copy.

If you have access to Competenz Central you can see your training plan by logging in to Competenz Central. This will show your ‘To-do’ unit standards and your ‘Achieved’ unit standards.

If you’re looking to jump into another qualification, it’s best to first talk to your Competenz contact about what you want to do. They can advise you of the next steps.

You can also find out about all the different industries and qualifications we manage here.

If it’s a level 5 or Diploma qualification that you’re interested in, then check out our FAQ on scholarships.

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