You should receive four visits per year from your Competenz contact. Visits are usually spaced evenly throughout the year.
Your Competenz contact may advise you while at a current visit of a specific date for the next visit, or they may advise which month they will be back and then contact you closer to the time to arrange a date.
If you are not sure when your Competenz contact will visit you next, please get in touch with them.
If you have access to Competenz Central you can see their mobile number and email address:
Otherwise, please call our Customer Services Team on 0800 526 1800 or email email@example.com and we can put you in touch with your Competenz contact.